Shipping and Handling and Returns
Standard Shipping
Allow 7-10 business days for product delivery to most U.S. addresses with standard shipping. Please allow 10-14 days for product delivery to APO and FPO addresses. Shipments to AK or HI can take up to 3-5 weeks. Orders over $50 shipped to APO/FPO addresses are not eligible for free shipping. For shipments outside the 50 states, we have partnered with MyUs.com. For more information on international shipping, please visit www.MyUs.com. We will send you an e-mail when your order ships. This email will contain a tracking code so you can track the delivery of your order. Any out-of-stock items canceled from your order will also appear on the delivery confirmation e-mail.
Standard shipping is sent via UPS SurePost or UPS Ground. With UPS SurePost, UPS will pick up your package at our distribution center and deliver your shipment to your local post office. The USPS will make final delivery to your mail box, post office box, or door. In some cases, UPS may make the decision to make final delivery to your door. We use UPS Ground for larger orders. Since we use UPS SurePost, final UPS standard delivery may be handled by the United States Postal Service and Saturday deliveries may not be possible.
UPS 2nd Day Shipping
UPS 2nd Business Day delivery is available for a flat shipping and handling fee of $19.95 to all 50 states. Please note that even with 2nd Business Day delivery, our fulfillment center may also need up to another 3 days to fulfill the order. Free shipping is not available for UPS 2nd Day for orders over $50. UPS 2nd day shipments outside the 50 states are not made at this time. We will send you an e-mail when your order ships. This email will contain a tracking code so you can track the delivery of your order. Any out-of-stock items canceled from your order will also appear on the delivery confirmation e-mail.
Returns
RenfroSocks.com guarantees your satisfaction on every purchase. That's why we offer a no hassle return policy that allows you to return the socks for any reason. Please follow the simple three step process below to return the socks and receive your refund.
- Print and fill out the product return form
- Place the product return form in with the socks you wish to return. Please reference your order number on the product return form or provide a copy of either your packing slip or the receipt that was e-mailed to your inbox.
- Place the prepaid return label provided in your order on the box and take the package to the nearest UPS drop-off location. Please note: pre-paid UPS return labels cannot be used outside the United States. International customers are responsible for shipping back to the U.S. and for any fees associated with that shipment.
If you no longer have the return label, you may mail the package back to the following address:
Renfro Corporation
Attn: B2C Returns Department
1310 Boggs Drive
Mt. Airy, NC 27030
Once we receive the return, we will issue a credit for the amount of the merchandise. Please allow up to two billing cycles for refunds to appear on your credit card statement. Original shipping and processing fees are nonrefundable.
We do not offer exchanges. You can contact us at renfrosocks@renfro.com or call 800-334-9091 so we can help you find the right product for your needs.