1. Permission To Use the Website
A. You are granted permission to access this Website for the limited purpose of viewing our products, making purchases, and taking advantage of the other services offered on the Website such as signing up for our newsletter.
B. Except as permitted herein, you may not distribute, modify, copy, transmit, display, reuse, reproduce, publish, license, create derivative works from, transfer, sell or otherwise use any contents of this Website without Renfro’s prior written permission.
C. You are prohibited from using the site to post or transmit any virus, work, Trojan Horse, spy ware, or other computer code, file, program, or “malware” that is harmful or invasive or may or is intended to damage, inhibit, or hijack the operation of, or monitor the use of, any hardware, software, or other equipment. You are prohibited from using the site to violate the legal rights of others or collect personally identifiable information about users of the site. You are prohibited from restricting or inhibiting any other person from use of the site, and from interfering with or disrupting the operation or performance of the site or the servers or networks used to make the site available.
D. This Website is intended for use by customers residing in the United States over the age of 18. We will not ship merchandise outside the United States or to anyone who we know or reasonably believe to be under the age of 18.
2. Website Content and Orders
Please understand that we have made every effort to display the products featured on our Website as accurately as possible. However, the colors we use, as well as the display and color capabilities of your particular computer monitor, will affect the colors you actually see on the screen. Renfro is not responsible for the limitations of your monitor and cannot guarantee that your monitor's display of any color, texture, or detail of merchandise will be accurate. If you are unhappy with your purchase for any reason, you may simply return the item. Click here for our Return Policy.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation. For example, in the event that a product is listed at an incorrect price, we shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and/or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will promptly issue a credit to your credit card account in the amount of the incorrect price. We apologize for any inconvenience this may cause you. We reserve the right, at our sole discretion, to limit the quantity of items purchased and to prohibit sales to dealers. Prices are subject to change at any time.
3. Creating An Account
When you buy products from the Website you have the option to create a user account. Please note that you do not need to create a user account in order to order products from the Website, however, doing so has certain advantages including the ability to recall your order history, track the status of a yet undelivered order, and to avoid having to type in certain information when you make an order. However, Renfro does not maintain a record of your credit card number and you will have to reenter your desired form of payment each time you place on order. Additionally, while all promotional emails from Renfro provide you with an easy opt out from further communications, when you register with the Website you are provided the option to opt out of such communications at that time.
4. Shipping and Returns
If you have any questions about the shipping and return of products that you have purchased from the Website, click here.
5. Intellectual Proprietary Rights
A. This Website is expressly owned and operated by Renfro. All content on this Website, unless otherwise noted, such as text and images are either owned or used with permission by Renfro.
B. The trademarks RENFRO, HOT SOX and COPPER SOLE are registered trademarks owned by Renfro Corporation in the United States and certain other countries throughout the world.
C. The trademark FRUIT OF THE LOOM is a registered trademark owned by Fruit of the Loom, Inc., and is used by Renfro Corporation under license.
D. The trademark DR. SCHOLL'S is a registered trademark owned by MSD Consumer Care, Inc., and is used by Renfro Corporation under license.
E. The trademarks SPALDING and TRUE TO THE GAME are registered trademarks owned by Russell Brands, LLC, and are used by Renfro Corporation under license.
F. Except as provided in these Terms & Conditions, you may not use any trademarks or content contained or otherwise displayed herein without the prior written permissions of Renfro or the owner of such trademarks.
G. All button icons, images, and software, is either owned or used with permission by Renfro. This Website, as a whole, is protected by copyright, trademark, trade dress, intellectual property and other applicable laws. All worldwide rights are reserved.
6. Links To Other Websites And Services
A. This Website may contain links to other websites that are not under the control of Renfro. Renfro has no responsibility for the linked websites nor does it necessarily endorse them. Renfro provides the links solely for the convenience and information of its Website users. Renfro assumes no responsibility for consequences resulting from use of the information contained herein, or from use of the information obtained at linked sites, or in any respect for the content of such information. Renfro is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use of, reference to, or reliance on such information.
7. Customer Ratings & Reviews and Stories
B. When you register for the CRR Service with Bazaarvoice you will select a user name. You may only have one active user name with Bazaarvoice at one time. Your user name will be visible by any visitor to the Website who views a review written by you that has been posted via the CRR Service. You represent and warrant that the user name you select will not infringe any trademark or other right of any third party. You will not use a user name corresponding to (either exactly or approximately) any living person other than yourself. You will also not use a user name corresponding to the name of any celebrity who died after 1920. Renfro and/or Bazaarvoice reserve the right to revoke any user name at any time for any reason.
When selecting a user name for the CRR service, remember that your reviews may be posted on social media sites such as Facebook and therefore you should not use any user name that might make it easier for you to be a victim of identity theft.
C. By submitting any content to the Website, you represent and warrant that:
- you are the sole author and owner of all intellectual property rights thereto;
- you waive all "moral rights" that you may have in such content;
- you are a resident of the United States and over the age of 18;
- all content that you post is accurate;
- your content will not cause injury to any other party;
- your content is not false, inaccurate or misleading;
- your content does not infringe any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
- your content does not violate any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
- your content will not reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
- you were not compensated or granted any consideration by any third party for submitting your content;
- your content does not include any information that references other websites, addresses, email addresses, contact information or phone numbers;
- your content is not subject to any confidentiality obligations, nor will Renfro be subject to any confidentiality obligations on account of your content;
- your content does not contain any computer viruses, worms or other potentially damaging computer programs or files.
D. You agree to indemnify and hold Renfro and Bazaarvoice and their respective officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, your use of this Website, or your violation of any law or the rights of a third party.
E. For any content that you submit, you grant to Renfro and Bazaarvoice a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from, sell or distribute such content and to incorporate such content into any form, medium or technology throughout the world without compensation to you. You also agree that Renfro and Bazaarvoice may use your user name in connection with any content you post on the Website that we decide to use in our promotional and advertising materials. For the avoidance of doubt, you understand that we may use your review in promotional and advertising materials such as in print media or on television or radio. You understand and agree that under no circumstances will you receive any compensation no matter how extensive our use of your content is in our advertising and promotion.
G. All content that you submit may be reviewed, revised, posted, or otherwise used by Renfro and/or Bazaarvoice in their sole discretion. For instance, we endeavor to review all postings for spelling errors, grammar, to remove material that is patently offensive, or to condense it. All such changes are final and not subject to review by you. We do not guarantee that you will have any recourse to edit or delete any content you have submitted.
H. We endeavor to post ratings and written comments within two to four business days. We reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Renfro and not Bazaarvoice, are responsible for the contents of your submission.
I. By submitting your email address in connection with your rating and review, you agree that Renfro and Bazaarvoice and their third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
J. Sections 8 and 9 are incorporated into this Section 7 by reference.
K. If you have questions about the CRR service you should contact http://www.bazaarvoice.com.
8. Disclaimer; Limitations of Liability
Renfro provides the materials on this Website "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Renfro expressly disclaims any duty to update or revise the materials on this Website. Renfro may modify the materials at any time without notice. By your use of this Website, you assume all risk for your use of the Website and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Website.
IN NO EVENT SHALL RENFRO OR ANY OF ITS AFFILIATED ENTITIES OR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, WHETHER IN AN ACTION, UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THE WEBSITE, EVEN IF RENFRO HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. These limitations shall apply notwithstanding any failure of essential purpose or the existence of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.
9. Governing Law
These Terms shall be construed in accordance with the laws of the State of North Carolina without regard to any conflict of law provisions. Any dispute arising under these Terms or in connection with your use of this Website shall be resolved exclusively by the state and/or federal courts of the State of North Carolina, Surry County and/or the Middle District of North Carolina.
10. Confidentiality of Passwords and Other Account Identifiers
If you create an account on the Website you are responsible for: (i) maintaining the confidentiality of passwords and other account identifiers you choose, and (ii) all activities that occur under or in connection with such passwords and account identifiers. You agree to notify Renfro immediately in the event of: (i) any loss of your password or other account identifiers or (ii) any unauthorized use of your password or other account identifiers. Renfro will not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with these Terms.
11. User Comments and Submissions
As noted above, we offer you the opportunity to participate in the CRR Service and to review and comment on our products. In addition, you are welcome to submit comments and input about our Website and products. However, any comments, ideas, questions, feedback, notes, messages, suggestions or other communications (collectively "Comments") sent to our Website shall be and remain the exclusive property of Renfro. If you submit any Comments to us, such submission shall constitute an assignment to Renfro of all worldwide rights, titles and interests in all copyrights, patent rights, and other intellectual property rights in the Comments. Renfro will be entitled, without any consideration or acknowledgement of you in any way, to use, modify, reproduce, disclose, publish and distribute any Comments you submit for any purpose whatsoever, without restriction. For the avoidance of doubt you should understand that under no circumstances will you receive any compensation in any way based on submitting any Comments. For this reason, you should not send us any Comments that you do not wish to assign to us, including without limitation any confidential information or any original creative materials such as product ideas, designs, inventions, computer code, stories or original artwork.
13. Contact Information
Director of System Support
661 Linville Road
Post Office Box 908
Mount Airy, NC 27030-0908
Or email us at: [email protected]